International Shipping and Returns
International Shipping/ International Returns
For orders shipping outside the US, the billing and shipping address must be the same. Shipping will be provided via DHL only. Please use a valid street address, as we cannot ship to PO or Apo boxes. Delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
Customs, Duties, and Other Fees
Please note that shipping charges DO NOT include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of her/his order. Call your local customs office for details about these charges.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
We understand that shipping internationally is costly. The customer is responsible for shipping the item(s) back to Mystique for an exchange. Once the exchange is made, shipping costs back to the customer will then be SPLIT between Mystique and the customer.