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Shipping / Returns Policy

To start a return, please visit our RETURNS PORTAL

SHIPPING & RETURNS

U.S. Shipping 

We offer FREE Shipping on all orders in the contiguous USA

We ship domestically via FedEx Ground.

Please allow 2-3 weeks for your order it is being handmade. If you need to expedite your shipping once we have received your order, please contact us at 323-584-9941 or sales@shopmystique.com

International Shipping

We offer $25.00 flat rate international shipping!

We ship internationally via FedEx 

Duties/Taxes are NOT included in the shipping cost and you are responsible for these fees when your order arrives into your country

Please allow 2-3 weeks for your order it is being handmade. If you need to expedite your shipping once we have received your order, please contact us at 323-584-9941 or sales@shopmystique.com

 

Returns & Exchanges 

We value each and every one of our Mystique women and want you to be over the moon with your purchase. If you are not satisfied with your order, you may return it for a full refund within 14 business days from the date you receive your order. Exchanges may also be made within 14 business days. 

 

U.S. Returns:

If you are making a return and/or exchange from the United States, please visit our RETURNS PORTAL to start your return/exchange request. 

If you are making a return, a $10.00 return shipping fee will be deducted from your refund. If you are making an exchange, shipping both ways will be free of charge.

To make a RETURN through our portal:

  1. Enter the order # and email address associated with your order.  *We ONLY accept returns through our portal*
  2. Indicate the reason for your return and select *refund*
  3. If your return request has been approved, we will email you a prepaid FedEx label to send back your package
  4. Please use the FedEx label provided, put it on the box, and take it to your local FedEx store
  5. A return shipping fee of $10.00 will be deducted from your refund

To make an EXCHANGE through our portal:

  1. Enter the order # and email address associated with your order. *We ONLY accept exchanges on unworn products, within 14 days of receipt*
  2. Indicate the style and/or size you would like to exchange for.
  3. If your exchange request has been approved, we will email you a FREE prepaid FedEx label to send back your package. 
  4. Please use the FedEx label provided, put it on the box, and take it to your local FedEx store
  5. We do not charge a return postage fee for exchanges. If you are exchanging for an item of greater value, we will be in contact with you for the balance due
  6. Please allow 2-3 weeks for your exchanged item to be made

 

International Returns:

At this time, we cannot provide return labels for international orders. You are responsible for the fees of sending back your items through the courier of your choice. Mystique will not refund you for these shipping fees. 

If you are exchanging an item, you will be responsible for the fees you incur when sending back your items using the courier of your choice. Once the exchange has been made, Mystique will ship the exchange back to you free of charge. Please allow 2-3 weeks for your exchanged item to be made

If you have any concerns or questions regarding our shipping/return policy please email sales@shopmystique.com or call us at 323-584-9941

 

Qualifications for Returns/Exchanges:

Only items that have been purchased through our website are eligible for a return/exchange. You have up to 14 days to send back your order. 

All returns must be in new and unused condition and in its original packaging.

*If you ordered a Final Sale item (custom wedge styles, or custom colors, etc) you are unable to make a return or exchange as this item is final sale.

*If you purchased our sandals from one of our retailers and need to make a return/exchange, please contact them directly.

*If you choose to send your item(s) back to us with your own label and not the one provided by Mystique, we will not reimburse you for the charges you incur.

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